Our relationship with you is important to us and we like to resolve any concerns from our customers before they become an issue, or a complaint! We always act to resolve grievances quickly.

We are an open and honest company and believe in a high level of customer service. We recognise that customers have grievances from time-to-time; we understand that complaints are valid and take them seriously.

If you have a concern or a complaint about our process or something we have done, then here are some options:

1. You can call us on 1800 4 CANDY and speak with one of our team members who may be able to rectify the problem immediately
2. You can email ihaveacomplaint@domaincandy.com.au
   • We will acknowledge receipt of your complaint
   • Your email will be handled by a senior manager within the company
   • We will respond to your complaint within 24 hours
   • If your complaint is complex we may call you to discuss it
3. If you feel that we have not effectively handled your complaint, or if your complaint is very serious, then you may wish to lodge a complaint with auDA. For more information about complaints, visit the FAQ index on auDA website