Q. What services will I require when I register my web address (domain name)

A. The most common purpose for a web address is to provide a website that is accessible on the internet, and email. These services are provided by web hosting companies. Domain Candy provides basic hosting packages at competitive prices. For more information click here.

If you require a website to be designed, then you will require the services of a web design company. Domain Candy highly recommends Get Started. They provide excellent web designs for SMEs, at a very reasonable price. The majority of their work is database driven websites, which provides clients with a Content Management System. This allows clients to edit the content of their site (text and images) via a simple web interface. Further information is available on their website www.getstarted.com.au.

Q. What are the rules for registering an Australian web address?

A. Rules

1. The domain may be:
   1. an exact match, acronym or abbreviation of your company, business, trading, association or statutory body name or words in your registered trade mark; or
   2. be closely and substantially connected to you because the domain refers to a product you manufacture or sell or a service you provide.
2. To register a .com.au domain name you should supply proof of registration of a company, business name, association or statutory body or of your trade mark.
3. You are allowed multiple registrations per business entity.
4. The domain must be at least two characters in length.
5. Domains must be composed entirely of letters, digits and hyphens.
6. The first and last characters of the domain must not be hypens

Q. What charges are applicable to transfer the management of a web address (domain name) to Domain Candy?

A. There are no charges to transfer a web address to Domain Candy from another Registrar.

Q. When a web address is transferred to Domain Candy, will the expiry date change?

A. No, the expiry date will not alter when transferred to Domain Candy from another Registrar

Q. What is the process to transfer a web address to Domain Candy?

A. To transfer your domain name to Domain Candy, complete the following steps:

1. Go to our website, www.domaincandy.com.au
2. Click on 'Transfer Domain'
3. Enter the domain name and password
4. Ensure you have read and agreed to the Registrant Agreement
5. Click 'Transfer Domain'
6. Follow the step-by-step process to enter your contact details
7. At the end of the transfer process, an email will be sent to the Registrant email address which will require a response to agree to the transfer.

Q. What is the Reserved list?

A. There are some words which cannot be used except with approval from the relevant government department. These words make up auDA's (au Domain Name Administration's) Reserved List Policy. For further information please see the Reserved List Policy (2007-01) at http://www.auda.org.au/policies/auda-2007-01/

Q. Do you offer free DNS services?

A. DNS servers are sometimes available by your ISP. It is worth speaking to them about it, or alternate public DNS servers are available; for example:

• www.dyndns.org
• www.freedns.com
• www.zoneedit.com

Q. How can I point my web address to my own IP address?

A. If you already have an IP address that you want your web address to go to, then you need to use a DNS server. The DNS server allows you to direct your web address and MX (mail exchange, for email to work) records to given IP addresses. You will then need to add the Primary and Secondary Name Server addresses of the DNS provider in the host properties of your web address, which is possible in your Domain Candy account.

Q. What sort of business registration is required to register an Australian web address?

A. A business registration number, such as ACN, ABN or RBN, is required to secure your Australian web address. These are available from the Office of Fair Trading.

Q. How do I become a reseller for Domain Candy

A. Please refer to our reseller information page.

Q. Can my web address be changed?

A. Once your web address has been registered, it is not possible to change the name. However, it is possible to register multiple web addresses for each business.

Q. How can I recover my password?

A. If you know your username, you can use the password reminder. Otherwise, use the Manage section. If you have any problems, please email or call us.

Q. I have a web address and a password, but cannot login to the Domain Candy account, what am I missing?

A. To access your web address properties in your Domain Candy account, the account username and password are required. These will be different to your web address and password. To recover your Domain Candy account username and password, enter your web address or account username on the password recovery page, and the password will be sent to the registered email address.